When a cancelled flight to Cuba leaves him stranded in Cancún, James Merriman confronts his travel anxiety and the collapse of a carefully built itinerary
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I was standing in Cancún International Airport watching a family wrestle a cardboard box the size of a tractor tyre when I realised my itinerary was about to fall apart. The departure screens above the Cubana de Aviación desks remained stubbornly black.
My throat tightened.
Just five hours earlier, the world had made perfect sense. The sizzle of pork fat hitting a hot grill had been the only sound loud enough to cut through my nerves. A cracked plastic stool in a crowded Cancún market provided the perfect vantage point, far away from the all-inclusive resorts. The prospect of a new passport stamp always tied my stomach in familiar knots. It was never the destination that caused it. Even after crossing over a hundred borders, the anxiety remained: the dread of something going wrong with any part of my trip and how I would cope if my plans started to fall apart.
My documents survived one last check before the printouts of flight confirmations and hotel reservations were folded back into the bag.
Cuba was finally happening. My interest started with school lessons on Che Guevara and reading the works of Hemingway, before turning into a university taste for Cuba Libres. The trigger to go came from watching Simon Reeve. Seeing the classic 1950s American cars on the Malecón, he warned it might be the last time to see the island before it became just another capitalist country. I wanted to get there before the chain hotels arrived.
The logistics from London had always been difficult. There were no direct flights from the UK or the USA and mainland European routes were expensive. I eventually found a way in. A new WestJet flight from Gatwick to Toronto connected perfectly to Havana and the tourist card could finally be arranged by post. That was all the excuse I needed.
I took a bite of my tacos al pastor. Raw onion bit sharply against the sweet pineapple and the heat of the pork. It was a Tuesday morning. The sun was baking the pavement and my mood lifted. I felt light enough to order a churro I didn’t need, letting the cinnamon sugar coat my fingers as I rehearsed my arrival in Havana.
A dish of tacos al pastor from Cancún central marketThe journey to the airport was smooth. From my window seat on the public bus, I watched downtown Cancún's murals dissolve into grey concrete. The bus delivered exactly three hours before my 3:15 pm departure.
My golden rule.
Three hours meant a buffer. It meant space to absorb delays and the small frictions that could otherwise spiral into something larger. It was the margin I gave myself so that nothing in the airport could go wrong.
I unzipped my bag and ran a finger along the crisp edge of my Cuba tourist card. I had paid extra in the UK to avoid bureaucracy on arrival. The lack of an online boarding pass meant I still had to check in at the counter, but with only a single blue Adidas backpack, I allowed myself a flicker of confidence.
I would breeze through.
Inside the doors, that confidence evaporated.
The queue appeared before I found the desk, folding back on itself in a dense mass. I took my place at the rear, wedged between a group of American tourists and a Cuban family.
The Americans were wired with energy, heavy camera lenses hanging from padded straps. Each wore an identical cream baseball cap, pristine and logo-free.
The Cuban family struggled with colossal cardboard boxes wrapped in plastic and bound with rope: dense, immovable things that looked capable of cracking the floor tiles. They were labelled in marker pen, names and destinations scrawled across the cardboard. Some were reinforced with extra tape, others patched together from reused panels.
The desks were empty.
Two hours and forty minutes to departure.
The air conditioning began to fade. Heat settled slowly at first, then with intent.
Twenty minutes passed.
Two staff appeared.
A ripple of relief moved through the queue, but it didn’t last. Each box took time: lifting, weighing, negotiating. The process moved with stubborn slowness.
I checked my phone. The Wi-Fi flickered briefly, loaded half a page, then disappeared.
An hour passed. We moved forward perhaps ten feet.
The heat pressed in. Sweat gathered at the base of my spine. The cream caps in front of me darkened at the brim. The air thickened with cologne and stale coffee.
Fifty minutes before departure, the line stopped completely.
The agents were still seated but no longer working. They stared at their screens, shaking their heads.
A murmur began near the desks and travelled back through the queue.
“Cancelado”. “Fallo del sistema.”
Voices rose. A woman threw her hands in the air.
I checked my watch again.
The message reached the photography group first. One turned, his camera swinging loosely against his chest. His face was pale, his cap damp and flattened.
“The flight is cancelled,” he said.
“The plane is broken. Nothing for three days.”
For a moment, I waited for the part where it resolved itself. A delay. A reroute. Something workable.
A stunned silence held the check-in queue.
Then it broke.
The crowd collapsed in on itself. People scattered, dragging boxes, raising voices, pressing phones to their ears. Children cried. Someone kicked one of the packages hard enough to shift it an inch.
I stepped back from the crush.
Across the concourse, I saw a glass-walled airline office and pushed my way towards it. Inside, the noise dropped. A single man sat behind a desk, already exhausted.
“English?” I asked.
He shook his head. “Solamente Español.”
I opened Google Translate, typing a request for written confirmation. My hands weren’t steady.
He read it, sighed and began to type.
Minutes later, he slid a stamped sheet of paper towards me.
It was proof. It changed nothing.
In the terminal, I scanned the boards. A pure fight-or-flight instinct had kicked in. I had to get away from Cancún and the stress radiating from the check-in desks. If Cuba was gone, I needed somewhere else. The screens showed multiple flights a day to Mexico City across three different airlines. It offered the best possible chance of securing a ticket out.
I moved between the three airline offices. All were closed.
At an information desk, a woman chewing gum pointed vaguely towards the same shuttered offices and told me to come back tomorrow.
That was it. The effort drained out of me.
The vision of the Malecón with a cold drink in the evening light vanished, replaced by the certainty that I was not leaving today.
I found a quiet corner near a vending machine, slid down against the wall and opened a booking app. The page loaded slowly. When it appeared, I booked the first option in central Cancún and walked back out into the heat.
I boarded the same bus I had taken that morning. The airport was receding out of view, but the relief I expected didn't arrive. The flight was gone, but the dread of the broken plan had followed me onto the bus back into the city.
Cancún airport express bus - linking the airport to the city centre*
The hotel felt like a different country. The lobby smelled of citrus and polished stone, leading up to a room where the air conditioning hummed without effort over crisp white sheets. I sat on the edge of the bed and opened my laptop to begin the administrative chore of dismantling the trip. I sent emails to the driver in Havana, the old town hotel and the walking tour guide, attaching the stamped cancellation to each.
The automated replies came back quickly. There were no refunds because I was outside every cancellation window.
I tried briefly to open new tabs and rework the routes, searching for alternative connections to other Cuban airports, but the process felt hollow to me. The mechanical steps of opening my favourite booking sites were familiar but the drive to browse through them had gone. The journey had been built around Cuba and without an option to visit, the rest of my Americas trip felt pointless.
The unscheduled hotel room in Cancún, with the crisp white sheetsI had spent years dreading the moment an itinerary would collapse, unsure how I would cope. Now the worst had happened and the urge to panic was entirely absent. What remained was a heavy lack of urgency and the recognition that nothing needed to be fixed immediately.
Dinner was a forgettable plate of overcooked pasta. I ate half, paid the inflated bill and went to bed before the sun went down.
*
I woke before my alarm. The terminal was calm when I arrived, yesterday's chaos reduced to empty space. I walked to the Aeromexico desk. The next flight to Mexico City was in five hours. I paid. I didn’t check alternatives.
I sat near the gate and watched the runway. When boarding was called, there was no anticipation. Just movement to the plane. I found my seat and leaned my forehead against the window.
The plane pushed back. Cancún shrank. Hotels flattened into pale blocks. Roads thinned into lines. The sea held its colour, then disappeared.
I pulled my passport from my pocket. The pages flipped past old visas. Cameroon. Iran. Places that had once felt uncertain, then became visas.
There had been other journeys that almost hadn’t happened. Borders that closed hours after I crossed them. Flights I boarded without believing they would leave. Planning a different flight and booking a new hotel would have taken minutes. It always did. I would normally have done it again.
I found the blank page I had saved for Cuba. I held it there for a moment. Then I turned past it. I closed the passport and slid it back into my shirt.
Below, the coastline dissolved into cloud. The itinerary I had built so carefully was gone. I had spent two decades treating global travel like an equation that could be defeated with enough research and accurate time-keeping. Getting into Iran or crossing borders in Cameroon had been tests of endurance I knew how to pass, because they relied on me pushing forward. But sitting in Cancún, unable to out-plan a broken flight, I figured out how to cope with the blank space it left behind.
I didn’t know where I would go next or how I would fix it. The panic I had spent years anticipating never arrived. The fear of a broken link had dictated my movements but now a chain had fractured and the world had not ended. The empty space was no longer a threat.
For once, I left it like that.
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